Managing Contact Centre Collections Calls

This course offers practical strategies and techniques for conducting successful collections calls, emphasising on objection handling, negotiation, and using persuasive communication to achieve positive results in debt recovery.
ASSOCIATED COURSES
$16.24

Out of stock

Out of Stock
https://omnistackconnect.omnihrc.com/product/managing-contact-centre-collections-calls
$16.24

Out of stock

This course offers practical strategies and techniques for conducting successful collections calls, emphasising on objection handling, negotiation, and using persuasive communication to achieve positive results in debt recovery.
ASSOCIATED COURSES
Outcomes:

  • Understanding the 4 step approach to debt collecting;
  • Understanding professional telephone procedure;
  • Identify common mistakes collectors make;
  • Overcoming objections;Turning promises into commitments to pay;
  • Develop negotiation skills;Apply the 4 step approach to case studies; and
  • Know when to escalate calls

What you will learn:

  • The Do’s and Don’ts of Debt Collection
  • Steps in Effective Debt Collection
  • Handling Objections in Debt Collection
  • Tools in Debt Collection

Target Audience:

  • Aspiring contact centre agents and customer service representatives.
  • Individuals who already work as contact centre and/or BPO professionals seeking to enhance their contact centre skills for career growth.

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