After Call Communication and Administration in Debt Collection

This course focuses on the crucial tasks and communication processes involved in handling administrative duties and follow-ups after a collections call to ensure efficient and accurate documentation and record-keeping in debt collection practices.
ASSOCIATED COURSES
$16.15

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https://omnistackconnect.omnihrc.com/product/after-call-communication-and-administration-in-debt-collection
$16.15

Out of stock

This course focuses on the crucial tasks and communication processes involved in handling administrative duties and follow-ups after a collections call to ensure efficient and accurate documentation and record-keeping in debt collection practices.
ASSOCIATED COURSES

Outcomes:

  • Updating and maintaining of records;
  • Acquiring essential skills for compiling correspondence;
  • Compiling creditors feedback reports; and
  • Understanding how and why to follow-up

What you will learn:

  • Follow-up Action
  • Updating and Maintaining Debt Collection Records
  • Compiling Correspondence
  • Report Writing

Target Audience:

  • Aspiring contact centre agents and customer service representatives.
  • Individuals who already work as contact centre and/or BPO professionals seeking to enhance their contact centre skills for career growth.

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