Outcomes:

• Understand the communication process;
• Identify the barriers to communication;
• List the essential communications skills to deliver customer service;
• List the common contact centre methods of communication; and
• Understand the contact centre terminology.

What you will learn:

• The communication process
• Communication barriers
• Manage your personal productivity by settings goals and action plans.

Target Audience:

• Aspiring contact centre agents and customer service representatives.
• Individuals who already work as contact centre and/or BPO professionals seeking to enhance their contact centre skills for career growth.