Outcomes:

• Define self-awareness and find ways to become more self-aware.
• Learn about social styles and identify your own social style.
• Understand yourself and others better.
• Understand team dynamics and your role in team effectiveness.
• Identify your styles as a team player.
• Identify ways to enhance team performance and develop action plans.

What you will learn:

• How to develop self-awareness as a contact centre professional.
• Social styles and how to identify your own social style.
• How to increase your effectiveness as a team player.

Target Audience:

• Aspiring contact centre agents and customer service representatives.
• Individuals who already work as contact centre and/or BPO professionals seeking to enhance their contact centre skills for career growth.