The Contact Centre Professional’s Guide to Managing Stress
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Outcomes:
- Apply the human/business model in query and request handling;
- Deal with queries and requests in a positive and professional manner;
- Understand how it differs from a call and business process outsourcing;
- Use various tools to assist in queries and request handling; and
- Apply the call handling strategy to case studies.
What you will learn:
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Understanding Stress
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The Consequences of Stress
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The Relationship Between Stress and Performance
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Stress Management Techniques for Contact Centre Professionals
Target Audience:
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Aspiring contact centre agents and customer service representatives.
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Individuals who already work as contact centre and/or BPO professionals seeking to enhance their contact centre skills for career growth.
- CC&BPOS |
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