Processing in a Contact Centre

The Processing in a Contact Centre programme covers complains handling for contact centre professionals and stress management techniques for contact centre professionals.
MODULES IN THIS LEARNING PROGRAMME
$26.52

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Out of Stock
https://omnistackconnect.omnihrc.com/product/processing-in-a-contact-centre
$26.52

Out of stock

The Processing in a Contact Centre programme covers complains handling for contact centre professionals and stress management techniques for contact centre professionals.
MODULES IN THIS LEARNING PROGRAMME

Outcomes:

  • Handle a range of customer complaints in a Contact Centre and BPO.
  • Collect and record information queries and requests from customers.
  • Process data using information technology.

What you will learn:

  • Complaints Handling for Contact Centre Professionals
  • The Contact Centre Professional’s Guide to Managing Stress

Target Audience:

  • Aspiring contact centre agents and customer service representatives.
  • Individuals who already work as contact centre and/or BPO professionals seeking to enhance their contact centre skills for career growth.

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