Outcomes:

• Learn about the South Africa CC and BPO Industry.
• Understand what a contact centre is.
• Understand how it differs from a call and business process outsourcing.
• Know more about the types of CCs and BPOs.
• Identify and describe the basic organisational and operational practices of a CC and BPO.

What you will learn:

• Defining a Contact Centre
• Types of Contact Centres/Business Process Outsourcing
• Main objectives of a Contact Centre

Target Audience:

• Aspiring contact centre agents and customer service representatives.
• Individuals who already work as contact centre and/or BPO professionals seeking to enhance their contact centre skills for career growth.