Outcomes:

• Know the value of time and define time management.
• Assess your current time management skills.
• Identify your time management challenges.
• Learn how to plan and prioritise using a task list and diary.
• Set goals and develop action plans.
• Learn to say “no”.

What you will learn:

• Planning and prioritization.
• How to manage time management challenges.
• Manage your personal productivity by settings goals and action plans.

Target Audience:

• Aspiring contact centre agents and customer service representatives.
• Individuals who already work as contact centre and/or BPO professionals seeking to enhance their contact centre skills for career growth.