Team Intelligence in a Contact Centre
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Outcomes:
- Demonstrate an understanding of Contact Centre and BPO working practices.
- Apply knowledge of self and team in order to develop a plan to enhance team performance.
- Identify causes of stress and techniques to manage it in the workplace.
- Use time management techniques to manage time in a financial services environment.
What you will learn:
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Introduction to Contact Centre and Business Process Outsourcing.
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Effective Communication to enhance team performance.
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Contact Centre Time Management Solutions.
Target Audience:
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Aspiring contact centre agents and customer service representatives.
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Individuals who already work as contact centre and/or BPO professionals seeking to enhance their contact centre skills for career growth.
- CC&BPOS |
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