Communication in a Contact Centre

The Communication in a Contact Centre programme is designed to foster rapport building, conflict resolution, assertive communication to create meaningful customer experiences.
MODULES IN THIS LEARNING PROGRAMME
$37.12

Out of stock

Out of Stock
https://omnistackconnect.omnihrc.com/product/communication-in-a-contact-centre
$37.12

Out of stock

The Communication in a Contact Centre programme is designed to foster rapport building, conflict resolution, assertive communication to create meaningful customer experiences.
MODULES IN THIS LEARNING PROGRAMME

Outcomes:

  • Process incoming and outgoing telephone calls.
  • Communicate with Customers in a Contact Centre and BPO.
  • Manage in-bound and/or out-bound calls in a Contact Centre.

What you will learn:

  • Contact Centre Communications
  • Essential Contact Centre Skills for Meaningful Customer Experience
  • Assertiveness for Effective Contact Centre Communication

Target Audience:

  • Aspiring contact centre agents and customer service representatives.
  • Individuals who already work as contact centre and/or BPO professionals seeking to enhance their contact centre skills for career growth.

Related products