Outcomes:

• Define “ethics” and “moral compass”;
• Understand the importance of ethical organisation conduct;
• Differentiate between a code of conduct and code of ethics;
• Understand the role of values in making ethical decisions;
• Identify examples of good and poor work ethics;
• Apply ethical to the debt collection industry; and
• Understand and apply the debt collectors code of conduct to case studies.

What you will learn:

• Introduction to Ethics
• The Importance of Ethics in a Work Environment Compiling Correspondence
• Good & Poor Work Ethics
• Code of Conduct for Debt Collectors

Target Audience:

• Aspiring contact centre agents and customer service representatives.
• Individuals who already work as contact centre and/or BPO professionals seeking to enhance their contact centre skills for career growth.