Outcomes:

• Communicate orally with relevant stakeholders in the recovery of debt.
• Demonstrate knowledge and application of ethical conduct in debt recovery work context.
• Manage credit grantor portfolio.
• Manage debtor portfolio.
• Compile debtor correspondence in accordance with legislation and standard procedures.
• Assess and allocate debt collecting account according to risk profile.

What you will learn:

• The Human Behavioural Side of Collecting
• Managing Contact Centre Collections Calls
• After Call Communication and Administration in Debt Collection

Target Audience:

• Aspiring contact centre agents and customer service representatives.
• Individuals who already work as contact centre and/or BPO professionals seeking to enhance their contact centre skills for career growth.