Conflict Management

This short course is designed to assist you with one of the most challenging tasks as a manager – Conflict between team members!

Description

This short course is designed to assist you with one of the most challenging tasks as a manager – Conflict between team members!

What you will learn

• Dynamics of conflict.
• Your role as a manager in conflict.
• Conflict management styles.
• Identify the different styles of conflict management and when to use what style.
• Dynamics in teaming and how to manage conflict situations.
• Six step process to managing individual and team conflict.