Conflict Management

Associated Courses


This short course is designed to assist you with one of the most challenging tasks as a manager – Conflict between team members

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  • Understand the dynamics of conflict;
  • Know what your role as a manager in conflict is;
  • Understand yourself and how you manage conflict;
  • Identify the different styles of conflict management and when to use what style;
  • Understand the dynamics in teaming and how to manage the different situations;
  • Apply what you have learned to practical case studies; and
  • Identify and apply the six-step process to managing individual and team conflict.

What you will learn:

  • What Managers Should Know
  • Defining Conflict
  • Constructive vs Destructive Conflict
  • The Conflict Tree
  • Types of Conflict
  • Conflict Management Styles
  • Conflict Resolution
  • The Role of the Team Leader
  • Managing Individual and Team Conflict
  • Steps in Dealing with Conflict

Target Audience:

  • Anyone with a heart to become a junior leader and would like exposure to team management learning outcomes.
  • A junior manager operating within business needing to further develop their team management knowledge and skills.