Verbal Communication for the Organisation

Associated Courses


The short course is designed to assist you to engage in sustained oral/signed communication and to evaluate spoken/signed texts.



  • Explore the concept of communication;
  • Develop listening skills to respond critically yet sensitively as a listener/audience;
  • Develop conflict management skills;
  • Use strategies to be an effective speaker/signer in sustained oral/signed interactions;
  • Analyse own responses to spoken/signed texts and adjust as required;
  • Evaluate spoken/signed discourse; and
  • Provide constructive feedback to spoken/signed texts.

What you will learn:

  • Introduction to Communication
  • Communication Models
  • Types of Communication
  • Effective Communication
  • Listening Skills
  • Conflict Management Skills
  • Oral Presentations
  • Evaluation and Feedback