Outcomes:

• Explore the concept of communication;
• Develop listening skills to respond critically yet sensitively as a listener/audience;
• Develop conflict management skills;
• Use strategies to be an effective speaker/signer in sustained oral/signed interactions;
• Analyse own responses to spoken/signed texts and adjust as required;
• Evaluate spoken/signed discourse; and
• Provide constructive feedback to spoken/signed texts.

What you will learn:

• Introduction to Communication
• Communication Models
• Types of Communication
• Effective Communication
• Listening Skills
• Conflict Management Skills
• Oral Presentations
• Evaluation and Feedback

Target Audience

• Anyone with a desire to become a leader and would like exposure to planning as a management function.
• A mid-level manager, operating within a business, needing to further develop their planning knowledge and skills.