Verbal Communication for the Organisation
Outcomes:
- Explore the concept of communication;
- Develop listening skills to respond critically yet sensitively as a listener/audience;
- Develop conflict management skills;
- Use strategies to be an effective speaker/signer in sustained oral/signed interactions;
- Analyse own responses to spoken/signed texts and adjust as required;
- Evaluate spoken/signed discourse; and
- Provide constructive feedback to spoken/signed texts.
What you will learn:
- Introduction to Communication
- Communication Models
- Types of Communication
- Effective Communication
- Listening Skills
- Conflict Management Skills
- Oral Presentations
- Evaluation and Feedback
Target Audience
- Anyone with a desire to become a leader and would like exposure to planning as a management function.
- A mid-level manager, operating within a business, needing to further develop their planning knowledge and skills.