Name: Using Tech in a Service-Oriented Organisation
Brand: OmniStack
SKU: STA113
Price: 250 ZAR
Availability: InStock

Using Tech in a Service-Oriented Organisation

R1,550.00

Description

This short course is designed to introduce you to the role that technology can plan in a service-oriented organisation. Only on completion of the full Service Orientation curriculum, will you be eligible to be awarded Continuous Professional Development (CPD) points from the South African Council of Educators (SACE).

Learning Outcomes

Introduce, the use of technology in a service-oriented organisation.
Explore significance and growth of the trust economy.
Explain the concepts of innovation and differentiation.
Discover the different CRM and CEM/CX technologies.
Explore the use of technology to measure CX.

What you will learn:

The Trust Economy
Innovation is King
CRM and CEM/CX Technologies
Using Technology to Measure CX

Target Audience

This is for individuals, managers, and strategic leaders who want to upskill or reskill for the new world of work.

This Course is Also Featured in:

Service Orientation

This programme is designed for individuals, managers and strategic leaders who want to upskill or reskill for the new world of work. On completion of the full Service Orientation curriculum, you are eligible to be awarded ten (10) Continuous Professional Development (CPD) points, from the...