Using Tech in a Service-Oriented Organisation

This short course is designed to introduce you to the role that technology can plan in a service-oriented organisation. Only on completion of the full Service Orientation curriculum, will you be eligible to be awarded Continuous Professional Development (CPD) points from the South African Council of Educators (SACE).
$13.17
https://omnistackconnect.omnihrc.com/product/using-tech-in-a-service-oriented-organisation
$13.17
This short course is designed to introduce you to the role that technology can plan in a service-oriented organisation. Only on completion of the full Service Orientation curriculum, will you be eligible to be awarded Continuous Professional Development (CPD) points from the South African Council of Educators (SACE).

Outcomes:

  • Introduce, the use of technology in a service-oriented organisation.
  • Explore significance and growth of the trust economy.
  • Explain the concepts of innovation and differentiation.
  • Discover the different CRM and CEM/CX technologies.
  • Explore the use of technology to measure CX.

What you will learn:

  • The Trust Economy
  • Innovation is King
  • CRM and CEM/CX Technologies
  • Using Technology to Measure CX

Target Audience:

This is for individuals, managers, and strategic leaders who want to upskill or reskill for the new world of work.