Using Tech in a Service-Oriented Organisation
Outcomes:
- Introduce, the use of technology in a service-oriented organisation.
- Explore significance and growth of the trust economy.
- Explain the concepts of innovation and differentiation.
- Discover the different CRM and CEM/CX technologies.
- Explore the use of technology to measure CX.
What you will learn:
- The Trust Economy
- Innovation is King
- CRM and CEM/CX Technologies
- Using Technology to Measure CX
Target Audience:
This is for individuals, managers, and strategic leaders who want to upskill or reskill for the new world of work.