This course explores the behavioural aspects of debt collection and provides contact centre professionals with a deeper understanding of the human business model to improve collection strategies and outcomes.
Learning Outcomes
Understand the goal of the debt collection system;
Understand the responsibilities of a debt collector;
Understand the knowledge, skill and ability of a debt collector;
Understand the impact of the human business model on debt collection;
Understand the importance of managing your attitude and your emotions;
Understand the different debt collection behavior;
Learn to collect in an ethical manner, including values and code of conduct; and
Apply social style flexing.
What you will learn:
Understanding your Responsibilities as a Debt Collector
The Ideal Debt Collector
Applying the Human / Business Model in collecting
Ethical Debt Collecting
Target Audience
Aspiring contact centre agents and customer service representatives.
Individuals who already work as contact centre and/or BPO professionals seeking to enhance their contact centre skills for career growth.
The Contact Centre & Business Outsourcing Support (CC&BPO) programme is designed to equip you with the essential knowledge and skills required to excel in the dynamic world of customer service and business process outsourcing. You will gain a solid foundation in contact centre operations, customer...
This Debt Collection in a Contact Centre programme explores the human behavioural side of debt collection, how to manage contact centre collections calls and fter call communication and administration in debt collection....
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Enjoy a 0% interest payment plan spread over 6 weeks or 3 paydays.
Enjoy a 0% interest payment plan spread over 6 weeks or 3 paydays.
