The Contact Centre Professional’s Guide to Managing Stress

This course will serve as a guide to identifying stressors that impact work performance and introduces stress management techniques to help you manage stressful relationships for optimal well-being and productivity.
$15.71

Out of stock

Out of Stock
https://omnistackconnect.omnihrc.com/product/the-contact-centre-professionals-guide-to-managing-stress
$15.71

Out of stock

This course will serve as a guide to identifying stressors that impact work performance and introduces stress management techniques to help you manage stressful relationships for optimal well-being and productivity.

Outcomes:

  • Apply the human/business model in query and request handling;
  • Deal with queries and requests in a positive and professional manner;
  • Understand how it differs from a call and business process outsourcing;
  • Use various tools to assist in queries and request handling; and
  • Apply the call handling strategy to case studies.

What you will learn:

  • Understanding Stress
  • The Consequences of Stress
  • The Relationship Between Stress and Performance
  • Stress Management Techniques for Contact Centre Professionals

Target Audience:

  • Aspiring contact centre agents and customer service representatives.
  • Individuals who already work as contact centre and/or BPO professionals seeking to enhance their contact centre skills for career growth.