This course will serve as a guide to identifying stressors that impact work performance and introduces stress management techniques to help you manage stressful relationships for optimal well-being and productivity.
Learning Outcomes
Define stress and other stress-related terminology.
Understand the stress path and identify your stressors.
Learn how to interpret the events that happen around you.
Understand the impact and consequence of stress.
Learn about various stress management techniques.
What you will learn:
Understanding Stress
The Consequences of Stress
The Relationship Between Stress and Performance
Stress Management Techniques for Contact Centre Professionals
Target Audience
Aspiring contact centre agents and customer service representatives.
Individuals who already work as contact centre and/or BPO professionals seeking to enhance their contact centre skills for career growth.
The Contact Centre & Business Outsourcing Support (CC&BPO) programme is designed to equip you with the essential knowledge and skills required to excel in the dynamic world of customer service and business process outsourcing. You will gain a solid foundation in contact centre operations, customer...
The Processing in a Contact Centre programme covers complains handling for contact centre professionals and stress management techniques for contact centre professionals....
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Enjoy a 0% interest payment plan spread over 6 weeks or 3 paydays.
Enjoy a 0% interest payment plan spread over 6 weeks or 3 paydays.
