Team Intelligence in a Contact Centre


Short Courses


This Team Intelligence in a Contact Centre programme provides an introduction to the dynamic world of contact centres and business process outsourcing. Learn how to cultivate a cohesive and efficient team that delivers excellent customer experiences using collaboration and effective communication techniques.

Learning Outcomes

  • Demonstrate an understanding of Contact Centre and BPO working practices.
  • Apply knowledge of self and team in order to develop a plan to enhance team performance.
  • Identify causes of stress and techniques to manage it in the workplace. 
  • Use time management techniques to manage time in a financial services environment.

Target Audience

  • Aspiring contact centre agents and customer service representatives.
  • Individuals who already work as contact centre and/or BPO professionals seeking to enhance their contact centre skills for career growth.

What You Will Learn

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