This short course is designed to introduce you to the role that service orientation play in Industry 4.0.
Only on completion of the full Service Orientation curriculum, will you be eligible to be awarded Continuous Professional Development (CPD) points from the South African Council of Educators (SACE).
Learning Outcomes
Explore The Internet of Things (IoT) and The Internet of Services (IoS).
Identify the principles of Industry 4.0.
Explore the significance of creating a service-oriented organisation.
Define the role of service orientation in Industry 4.0.
Discover the concept of customer experience.
Explore what it means to be service-oriented.
Learn the steps in becoming service-oriented.
Explore the role of communication in a service-oriented organisation.
What you will learn:
The Internet of Things (IoT)
Internet of Services
Principles of Industry 4.0
Creating a Service-Oriented Organisation
The Role of Service Orientation in Industry 4.0
What is Customer Experience
What does it mean to be Service-Oriented
Steps in Becoming Service-Oriented
Target Audience
This is for individuals, managers, and strategic leaders who want to upskill or reskill for the new world of work.
This programme is designed for individuals, managers and strategic leaders who want to upskill or reskill for the new world of work. On completion of the full Service Orientation curriculum, you are eligible to be awarded ten (10) Continuous Professional Development (CPD) points, from the...
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Enjoy a 0% interest payment plan spread over 6 weeks or 3 paydays.
Enjoy a 0% interest payment plan spread over 6 weeks or 3 paydays.
