The Processing in a Contact Centre programme covers complains handling for contact centre professionals and stress management techniques for contact centre professionals.
Learning Outcomes
Handle a range of customer complaints in a Contact Centre and BPO.
Collect and record information queries and requests from customers.
Process data using information technology.
Target Audience
Aspiring contact centre agents and customer service representatives.
Individuals who already work as contact centre and/or BPO professionals seeking to enhance their contact centre skills for career growth.
The Contact Centre & Business Outsourcing Support (CC&BPO) programme is designed to equip you with the essential knowledge and skills required to excel in the dynamic world of customer service and business process outsourcing. You will gain a solid foundation in contact centre operations, customer...
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Enjoy a 0% interest payment plan spread over 6 weeks or 3 paydays.
Enjoy a 0% interest payment plan spread over 6 weeks or 3 paydays.
