Outcomes:

• Understand the problems solving module and apply the steps in problem-solving;
• Develop your decision-making and problem-solving skills;
• Identify and define the problem;
• Generate problem solutions;
• Implement solutions;
• Evaluate and monitor the effectiveness of the solution; and
• Apply the skills learned to practical case studies.

What you will learn:

• Defining a Problem
• Classification of Problems
• Pitfalls to Handling Problems
• The Problem-Solving Model
• Identify the Problem
• Define the Problem
• Analyse the Cause
• Identify Possible Solutions
• Select the Best Solution
• Develop an Action Plan
• Implement the Action Plan
• Monitor Progress
• Evaluate the Effectiveness of The Solution
• Provide Feedback
• Managers’ Role in the Problem-Solving Process

Target Audience:

• Anyone with a heart to become a leader and would like exposure to leading as a management function.
• A mid-level manager, operating within a business, needing to further develop their leadership knowledge and skills.