Operational Management Programme – JMDP Part 2

$74.42 $23.70

This programme is designed to assist you in becoming a confident junior manager with the knowledge and skills required to conquer the world of work as a leader, considering the aspects of Operational Management.

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Description

This programme is designed to assist you in becoming a confident junior manager with the knowledge and skills required to conquer the world of work as a leader, considering the aspects of Operational Management.

What you will learn

• Purpose of meetings.
• Plan and prepare for a meeting.
• Conduct a meeting.
• Follow up on a meeting and distribute minutes.
• Define time and management skills.
• Plan and prioritise tasks.
• Maintain a diary.
• Plan and follow a work schedule.
• Importance of record keeping.
• Methods of creating and storing records.
• Records used to manage a team.
• Customer care culture
• Resolving customer satisfaction.

Target audience

• Anyone with a desire to become a junior leader and would like exposure to operational management learning outcomes.
• A junior manager operating within business needing to further develop their operational management knowledge and skills.

Duration

3 Hours

This course includes

• Videos
• Interactive activities
• Additional reading articles
• Mobile and desktop access
• Operational Management Programme Certificate