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Operational Management Programme

R4,075.00

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Short Courses
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Description

This Operational Management programme is your 2nd step towards acquiring the knowledge and skills aligned to the Junior Management Development Programme. This will include how to manage meetings, professional and personal time management, the process of maintaining team records, as well as how to improve customer experience management.

Learning Outcomes

  • Conduct a formal meeting.
  • Identify and keep the records that a team manager is responsible for keeping.
  • Manage time and the work process in a business environment.
  • Care for Customers.

Target Audience

  • Anyone with a desire to become a junior leader and would like exposure to operational management learning outcomes.
  • A junior manager, operating within a business, needing to further develop their operational management knowledge and skills.

What You Will Learn

Managing Meetings

  • Short Course 1
During this Managing Meetings course you will learn the following:
  • What is a Meeting?
  • Meeting Humour
  • Meeting Process
  • Purpose of Meetings
  • Planning and Preparation
  • Meeting Types
  • Meeting Forms
  • Stakeholders
  • Meeting Logistics
  • The Meeting
  • Meeting Challenges
  • Meeting Follow-Up
  • Suggestions for Effective Meetings
  • Meeting Documentation
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Time Management

  • Short Course 2
During this Time Management course you will learn the following:
  • The Value of Time
  • Understanding Time Management
  • Current Time Management Skills
  • Steps in Time Management
  • Your Current State
  • Time Wasters
  • Procrastination
  • Urgency Tendency
  • Goal Setting
  • Planning and Organising Tasks
  • Creating a Task List
  • Prioritising your Task
  • Scheduling
  • The Personal Side to Time
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Maintaining Records of a Team

  • Short Course 3
During this Maintaining Records of a Team course you will learn the following:
  • The Importance of Record Keeping
  • Methods for Creating and Storing Data
  • Records Used to Manage a Team
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Managing Customer Experience

  • Short Course 4
During this Managing Customer Experience course you will learn the following:
  • What is a Customer?
  • Defining Customer Service
  • Managing Customer Expectations
  • Customer Care Culture
  • Service Failure
  • Customer Actions After Service Failure
  • Service Recovery
  • Facilitating Customer Complaints
  • Measuring Customer
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This Course is Also Featured in:

Junior Management Development Programme
This programme is designed to assist you in becoming a confident junior manager with the knowledge and skills required to conquer the world of work as a leader, considering the aspects of Basic, Operational, and Team Management....
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Enjoy a
0% interest
payment plan spread over
6 weeks or 3 paydays.

Enjoy a 0% interest payment plan spread over 6 weeks or 3 paydays.

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