Name: Monitoring Customer Service Levels
Brand: OmniStack
SKU: STA82
Price: 399 ZAR
Availability: InStock

Monitoring Customer Service Levels

R1,060.00

Description

This short course is designed to teach you the importance of great customer service as well as how to measure customer satisfaction within your organisation.

Learning Outcomes

Define your customers;
Understand the need for a Service Culture;
Define Service Standards;
Understand the principles in achieving and maintaining customer service;
Understand what is meant by a supply chain;
Understand and apply the steps in developing a customer satisfaction measurement system;
Define the requirements for measuring Customer Satisfaction; and
Recommend corrective action.

What you will learn:

What is a Customer?
Defining Customer Service
Managing Customer Service
Customer Service Standards
Measuring Customer Satisfaction
Customer Service Measurement System
The Customer Satisfaction Survey

Target Audience

Anyone with the aspiration to become a leader and would like exposure to controlling as a management function.
A mid-level manager, operating within a business, needing to further develop their controlling knowledge and skills.

This Course is Also Featured in:

Managerial Development Programme

The Managerial Development Programme covers four domains being: leadership, self-management, people management, and management practices. It is intended to empower learners to respond to challenges in the economic as well as work environment, giving them the confidence to evolve and adapt to the ever-changing business...

Controlling as a Management Function

This Programme will enable you to demonstrate understanding and skill in the management function of controlling resources and monitoring performance to ensure compliance to a plan. This will include: