Monitoring Customer Service Levels

This short course is designed to teach you the importance of great customer service as well as how to measure customer satisfaction within your organisation.
$21.08
https://omnistackconnect.omnihrc.com/product/monitoring-customer-service-levels
$21.08
This short course is designed to teach you the importance of great customer service as well as how to measure customer satisfaction within your organisation.

Outcomes:

  • Define your customers;
  • Understand the need for a Service Culture;
  • Define Service Standards;
  • Understand the principles in achieving and maintaining customer service;
  • Understand what is meant by a supply chain;
  • Understand and apply the steps in developing a customer satisfaction measurement system;
  • Define the requirements for measuring Customer Satisfaction; and
  • Recommend corrective action.

What you will learn:

  • What is a Customer?
  • Defining Customer Service
  • Managing Customer Service
  • Customer Service Standards
  • Measuring Customer Satisfaction
  • Customer Service Measurement System
  • The Customer Satisfaction Survey

Target Audience:

  • Anyone with the aspiration to become a leader and would like exposure to controlling as a management function.
  • A mid-level manager, operating within a business, needing to further develop their controlling knowledge and skills.