Outcomes:

• Understand the skills required for successful negotiations.
• Learn how to deal with conflict.
• Identify your ‘hot buttons’.
• Learn to control your emotions.
• Explore how to counter manipulation and psychological pressure.
• Evaluate the different persuasion techniques.
• Improve your listening skills.
• Learn how to read body language.
• Explore your communication skills.
• Develop your questioning skills.

What you will learn:

• Skills for Successful Negotiation
• Dealing with Conflict
• Identifying Your ‘Hot Buttons’
• Controlling Your Emotions
• Countering Manipulation and Psychological Pressure
• Persuasion Techniques
• Listening Skills
• Reading Body Language
• Communication Skills
• Questioning Skills

Target Audience

• This is for individuals, managers, and strategic leaders who want to upskill or reskill for the new world of work.