Mastering Conflict Management and Negotiation Skills

This short course is designed to help you master your conflict management and negotiation skills. Only on completion of the full Negotiation Skills curriculum, will you be eligible to be awarded Continuous Professional Development (CPD) points from the South African Council of Educators (SACE).
$392.26
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https://omnistackconnect.omnihrc.com/product/mastering-conflict-management-and-negotiation-skills
$392.26
Enable Group Purchase
This short course is designed to help you master your conflict management and negotiation skills. Only on completion of the full Negotiation Skills curriculum, will you be eligible to be awarded Continuous Professional Development (CPD) points from the South African Council of Educators (SACE).

Outcomes:

  • Understand the skills required for successful negotiations.
  • Learn how to deal with conflict.
  • Identify your ‘hot buttons’.
  • Learn to control your emotions.
  • Explore how to counter manipulation and psychological pressure.
  • Evaluate the different persuasion techniques.
  • Improve your listening skills.
  • Learn how to read body language.
  • Explore your communication skills.
  • Develop your questioning skills.

What you will learn:

  • Skills for Successful Negotiation
  • Dealing with Conflict
  • Identifying Your ‘Hot Buttons’
  • Controlling Your Emotions
  • Countering Manipulation and Psychological Pressure
  • Persuasion Techniques
  • Listening Skills
  • Reading Body Language
  • Communication Skills
  • Questioning Skills

Target Audience

  • This is for individuals, managers, and strategic leaders who want to upskill or reskill for the new world of work.