Mastering Conflict Management and Negotiation Skills
- Understand the skills required for successful negotiations.
- Learn how to deal with conflict.
- Identify your ‘hot buttons’.
- Learn to control your emotions.
- Explore how to counter manipulation and psychological pressure.
- Evaluate the different persuasion techniques.
- Improve your listening skills.
- Learn how to read body language.
- Explore your communication skills.
- Develop your questioning skills.
What you will learn:
- Skills for Successful Negotiation
- Dealing with Conflict
- Identifying Your ‘Hot Buttons’
- Controlling Your Emotions
- Countering Manipulation and Psychological Pressure
- Persuasion Techniques
- Listening Skills
- Reading Body Language
- Communication Skills
- Questioning Skills
- This is for individuals, managers, and strategic leaders who want to upskill or reskill for the new world of work.