Managing Customer Experience

Associated Courses

$20.25 $6.70

This short course is designed to assist you in understanding the importance of establishing a service culture where stakeholders are committed to service excellence.

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Description

This short course is designed to assist you in understanding the importance of establishing a service culture where stakeholders are committed to service excellence.

What you will learn

• How to meet customer needs and expectations in a positive manner;
• Define “customer care”.
• Recognise and resolve customer complaints that arise.
• Identify opportunities for enhancing the quality of service to customers.