Managing Customer Experience

This short course is designed to assist you in understanding the importance of establishing a service culture where stakeholders are committed to service excellence.
$15.75
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https://omnistackconnect.omnihrc.com/product/managing-customer-experience
$15.75
Enable Group Purchase
This short course is designed to assist you in understanding the importance of establishing a service culture where stakeholders are committed to service excellence.

Outcomes:

  • Meet customer needs and expectations in a positive manner;
  • Understand what is “customer care” and how you can care for your customers;
  • Recognise and resolve customer complaints that may arise; and
  • Identify opportunities for enhancing the quality of service to the customer and reflect on his/ her performance.

What you will learn:

  • What is a Customer?
  • Defining Customer Service
  • Managing Customer Expectations
  • Customer Care Culture
  • Service Failure
  • Customer Actions After Service Failure
  • Service Recovery
  • Facilitating Customer Complaints
  • Measuring Customer

Target Audience:

  • Anyone with a desire to become a junior leader and would like exposure to operational management learning outcomes.
  • A junior manager, operating within a business, needing to further develop their operational management knowledge and skills.