Managing Customer Experience
Outcomes:
- Meet customer needs and expectations in a positive manner;
- Understand what is “customer care” and how you can care for your customers;
- Recognise and resolve customer complaints that may arise; and
- Identify opportunities for enhancing the quality of service to the customer and reflect on his/ her performance.
What you will learn:
- What is a Customer?
- Defining Customer Service
- Managing Customer Expectations
- Customer Care Culture
- Service Failure
- Customer Actions After Service Failure
- Service Recovery
- Facilitating Customer Complaints
- Measuring Customer
Target Audience:
- Anyone with a desire to become a junior leader and would like exposure to operational management learning outcomes.
- A junior manager, operating within a business, needing to further develop their operational management knowledge and skills.
Reviews
There are no reviews yet.