This short course is designed to assist you in understanding the importance of establishing a service culture where stakeholders are committed to service excellence.
Learning Outcomes
Meet customer needs and expectations in a positive manner;
Understand what is “customer care” and how you can care for your customers;
Recognise and resolve customer complaints that may arise; and
Identify opportunities for enhancing the quality of service to the customer and reflect on his/ her performance.
What you will learn:
What is a Customer?
Defining Customer Service
Managing Customer Expectations
Customer Care Culture
Service Failure
Customer Actions After Service Failure
Service Recovery
Facilitating Customer Complaints
Measuring Customer
Target Audience
Anyone with a desire to become a junior leader and would like exposure to operational management learning outcomes.
A junior manager, operating within a business, needing to further develop their operational management knowledge and skills.
This programme is designed to assist you in becoming a confident junior manager with the knowledge and skills required to conquer the world of work as a leader, considering the aspects of Basic, Operational, and Team Management....
This Operational Management programme is your 2nd step towards acquiring the knowledge and skills aligned to the Junior Management Development Programme. This will include how to manage meetings, professional and personal time management, the process of maintaining team records, as well as how to improve...
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Enjoy a 0% interest payment plan spread over 6 weeks or 3 paydays.
Enjoy a 0% interest payment plan spread over 6 weeks or 3 paydays.
