This course offers practical strategies and techniques for conducting successful collections calls, emphasising on objection handling, negotiation, and using persuasive communication to achieve positive results in debt recovery.
Learning Outcomes
Understanding the 4 step approach to debt collecting;
Understanding professional telephone procedure;
Identify common mistakes collectors make;
Overcoming objections;Turning promises into commitments to pay;
Develop negotiation skills;Apply the 4 step approach to case studies; and
Know when to escalate calls
What you will learn:
The Do’s and Don’ts of Debt Collection
Steps in Effective Debt Collection
Handling Objections in Debt Collection
Tools in Debt Collection
Target Audience
Aspiring contact centre agents and customer service representatives.
Individuals who already work as contact centre and/or BPO professionals seeking to enhance their contact centre skills for career growth.
The Contact Centre & Business Outsourcing Support (CC&BPO) programme is designed to equip you with the essential knowledge and skills required to excel in the dynamic world of customer service and business process outsourcing. You will gain a solid foundation in contact centre operations, customer...
This Debt Collection in a Contact Centre programme explores the human behavioural side of debt collection, how to manage contact centre collections calls and fter call communication and administration in debt collection....
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Enjoy a 0% interest payment plan spread over 6 weeks or 3 paydays.
Enjoy a 0% interest payment plan spread over 6 weeks or 3 paydays.
