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Introduction to Contact Centre and Business Process Outsourcing

R1,060.00

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Description

This course will expand on your basic knowledge of Contact Centres and Business Process Outsourcing and what a successful operation entails.

Learning Outcomes

  • Learn about the South Africa CC and BPO Industry.
  • Understand what a contact centre is.
  • Understand how it differs from a call and business process outsourcing.
  • Know more about the types of CCs and BPOs.
  • Identify and describe the basic organisational and operational practices of a CC and BPO.

What you will learn:

  • Defining a Contact Centre
  • Types of Contact Centres/Business Process Outsourcing
  • Main objectives of a Contact Centre

Target Audience

  • Aspiring contact centre agents and customer service representatives.
  • Individuals who already work as contact centre and/or BPO professionals seeking to enhance their contact centre skills for career growth.

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Enjoy a
0% interest
payment plan spread over
6 weeks or 3 paydays.

Enjoy a 0% interest payment plan spread over 6 weeks or 3 paydays.