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Ethics and Negotiation in Sales

R2,285.00

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Short Courses
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Description

This Ethics and Negotiation in Sales programme is designed to provide guidelines of ethical conduct in a contact centre environment, providing you with authentic negotiation strategies to achieve sales while maintaining integrity and trust with customers.

Learning Outcomes

  • Demonstrate knowledge and application of ethical conduct in a debt recovery work context.
  • Negotiate an agreement or deal in an authentic work situation.
  • Explain basic health and safety principles in and around the workplace.
  • Interpret classification systems in order to organise, retrieve and dispose of records.
  • Use a Graphical User Interface (GUI)-based spreadsheet application to solve a given problem.
  • Carry out marketing and administration within agreed parameters.

Target Audience

  • Aspiring contact centre agents and customer service representatives.
  • Individuals who already work as contact centre and/or BPO professionals seeking to enhance their contact centre skills for career growth.

What You Will Learn

Ethical Conduct in a Contact Centre

  • Short Course 1
During this Ethical Conduct in a Contact Centre course you will learn the following:
  • Introduction to Ethics
  • The Importance of Ethics in a Work Environment Compiling Correspondence
  • Good & Poor Work Ethics
  • Code of Conduct for Debt Collectors
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Authentic Negotiation Skills for Contact Centre Agents

  • Short Course 2
During this Authentic Negotiation Skills for Contact Centre Agents course you will learn the following:
  • Negotiation Philosophy
  • Negotiation Strategies
  • Stages in Negotiation
  • Steps in Conducting a Negotiation
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This Course is Also Featured in:

Contact Centre & Business Process Outsourcing Support
The Contact Centre & Business Outsourcing Support (CC&BPO) programme is designed to equip you with the essential knowledge and skills required to excel in the dynamic world of customer service and business process outsourcing. You will gain a solid foundation in contact centre operations, customer...
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Enjoy a
0% interest
payment plan spread over
6 weeks or 3 paydays.

Enjoy a 0% interest payment plan spread over 6 weeks or 3 paydays.

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