Ethical Conduct in a Contact Centre

This course explores the importance of ethical behaviour and professionalism in the contact centre environment, providing guidelines and insights to maintain integrity, trust, and ethical conduct with customers.
$15.71

Out of stock

Out of Stock
https://omnistackconnect.omnihrc.com/product/ethical-conduct-in-a-contact-centre
$15.71

Out of stock

This course explores the importance of ethical behaviour and professionalism in the contact centre environment, providing guidelines and insights to maintain integrity, trust, and ethical conduct with customers.

Outcomes:

  • Define “ethics” and “moral compass”;
  • Understand the importance of ethical organisation conduct;
  • Differentiate between a code of conduct and code of ethics;
  • Understand the role of values in making ethical decisions;
  • Identify examples of good and poor work ethics;
  • Apply ethical to the debt collection industry; and
  • Understand and apply the debt collectors code of conduct to case studies.

What you will learn:

  • Introduction to Ethics
  • The Importance of Ethics in a Work Environment Compiling Correspondence
  • Good & Poor Work Ethics
  • Code of Conduct for Debt Collectors

Target Audience:

  • Aspiring contact centre agents and customer service representatives.
  • Individuals who already work as contact centre and/or BPO professionals seeking to enhance their contact centre skills for career growth.