This course explores the importance of ethical behaviour and professionalism in the contact centre environment, providing guidelines and insights to maintain integrity, trust, and ethical conduct with customers.
Learning Outcomes
Define “ethics” and “moral compass”;
Understand the importance of ethical organisation conduct;
Differentiate between a code of conduct and code of ethics;
Understand the role of values in making ethical decisions;
Identify examples of good and poor work ethics;
Apply ethical to the debt collection industry; and
Understand and apply the debt collectors code of conduct to case studies.
What you will learn:
Introduction to Ethics
The Importance of Ethics in a Work Environment Compiling Correspondence
Good & Poor Work Ethics
Code of Conduct for Debt Collectors
Target Audience
Aspiring contact centre agents and customer service representatives.
Individuals who already work as contact centre and/or BPO professionals seeking to enhance their contact centre skills for career growth.
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Enjoy a 0% interest payment plan spread over 6 weeks or 3 paydays.
Enjoy a 0% interest payment plan spread over 6 weeks or 3 paydays.
