Name: Effective Communication to Enhance Team Performance
Brand: OmniStack
SKU: STA52
Price: 299 ZAR
Availability: InStock

Effective Communication to Enhance Team Performance

$17.66

Description

This course explores the concept of self-awareness and how to develop it to benefit the self and the team.

Learning Outcomes

Define self-awareness and find ways to become more self-aware.
Learn about social styles and identify your own social style.
Understand yourself and others better.
Understand team dynamics and your role in team effectiveness.
Identify your styles as a team player.
Identify ways to enhance team performance and develop action plans.

What you will learn:

How to develop self-awareness as a contact centre professional.
Social styles and how to identify your own social style.
How to increase your effectiveness as a team player.

Target Audience

Aspiring contact centre agents and customer service representatives.
Individuals who already work as contact centre and/or BPO professionals seeking to enhance their contact centre skills for career growth.

This Course is Also Featured in:

Contact Centre & Business Process Outsourcing Support

The Contact Centre & Business Outsourcing Support (CC&BPO) programme is designed to equip you with the essential knowledge and skills required to excel in the dynamic world of customer service and business process outsourcing. You will gain a solid foundation in contact centre operations, customer...

Team Intelligence in a Contact Centre

This Team Intelligence in a Contact Centre programme provides an introduction to the dynamic world of contact centres and business process outsourcing. Learn how to cultivate a cohesive and efficient team that delivers excellent customer experiences using collaboration and effective communication techniques....