Debt Collection in a Contact Centre


Short Courses


This Debt Collection in a Contact Centre programme explores the human behavioural side of debt collection, how to manage contact centre collections calls and fter call communication and administration in debt collection.

Learning Outcomes

  • Communicate orally with relevant stakeholders in the recovery of debt.
  • Demonstrate knowledge and application of ethical conduct in debt recovery work context.
  • Manage credit grantor portfolio.
  • Manage debtor portfolio.
  • Compile debtor correspondence in accordance with legislation and standard procedures.
  • Assess and allocate debt collecting account according to risk profile.

Target Audience

  • Aspiring contact centre agents and customer service representatives.
  • Individuals who already work as contact centre and/or BPO professionals seeking to enhance their contact centre skills for career growth.

What You Will Learn

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