This Debt Collection in a Contact Centre programme explores the human behavioural side of debt collection, how to manage contact centre collections calls and fter call communication and administration in debt collection.
Learning Outcomes
Communicate orally with relevant stakeholders in the recovery of debt.
Demonstrate knowledge and application of ethical conduct in debt recovery work context.
Manage credit grantor portfolio.
Manage debtor portfolio.
Compile debtor correspondence in accordance with legislation and standard procedures.
Assess and allocate debt collecting account according to risk profile.
Target Audience
Aspiring contact centre agents and customer service representatives.
Individuals who already work as contact centre and/or BPO professionals seeking to enhance their contact centre skills for career growth.
The Contact Centre & Business Outsourcing Support (CC&BPO) programme is designed to equip you with the essential knowledge and skills required to excel in the dynamic world of customer service and business process outsourcing. You will gain a solid foundation in contact centre operations, customer...
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Enjoy a 0% interest payment plan spread over 6 weeks or 3 paydays.
Enjoy a 0% interest payment plan spread over 6 weeks or 3 paydays.
