This course provides participants with effective time management strategies specifically for the demands of a contact centre role, enabling you to optimize productivity and prioritize tasks using SMART Goals.
Learning Outcomes
Know the value of time and define time management.
Assess your current time management skills.
Identify your time management challenges.
Learn how to plan and prioritise using a task list and diary.
Set goals and develop action plans.
Learn to say “no”.
What you will learn:
Planning and prioritization.
How to manage time management challenges.
Manage your personal productivity by settings goals and action plans.
Target Audience
Aspiring contact centre agents and customer service representatives.
Individuals who already work as contact centre and/or BPO professionals seeking to enhance their contact centre skills for career growth.
The Contact Centre & Business Outsourcing Support (CC&BPO) programme is designed to equip you with the essential knowledge and skills required to excel in the dynamic world of customer service and business process outsourcing. You will gain a solid foundation in contact centre operations, customer...
This Team Intelligence in a Contact Centre programme provides an introduction to the dynamic world of contact centres and business process outsourcing. Learn how to cultivate a cohesive and efficient team that delivers excellent customer experiences using collaboration and effective communication techniques....
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Enjoy a 0% interest payment plan spread over 6 weeks or 3 paydays.
Enjoy a 0% interest payment plan spread over 6 weeks or 3 paydays.
