This course explores effective communication techniques and strategies for a contact centre environment, covering methods of communication and terminology currently used in the contact centre and BPO environment.
Learning Outcomes
Understand the communication process;
Identify the barriers to communication;
List the essential communications skills to deliver customer service;
List the common contact centre methods of communication; and
Understand the contact centre terminology.
What you will learn:
The communication process
Communication barriers
Manage your personal productivity by settings goals and action plans.
Target Audience
Aspiring contact centre agents and customer service representatives.
Individuals who already work as contact centre and/or BPO professionals seeking to enhance their contact centre skills for career growth.
The Contact Centre & Business Outsourcing Support (CC&BPO) programme is designed to equip you with the essential knowledge and skills required to excel in the dynamic world of customer service and business process outsourcing. You will gain a solid foundation in contact centre operations, customer...
The Communication in a Contact Centre programme is designed to foster rapport building, conflict resolution, assertive communication to create meaningful customer experiences....
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Enjoy a 0% interest payment plan spread over 6 weeks or 3 paydays.
Enjoy a 0% interest payment plan spread over 6 weeks or 3 paydays.
