Name: Contact Centre & Business Process Outsourcing Support
Brand: OmniStack
SKU: STA37
Price: 3200 ZAR
Availability: InStock

Contact Centre & Business Process Outsourcing Support

R10,515.00

Programmes

Short Courses

Description

The Contact Centre & Business Outsourcing Support (CC&BPO) programme is designed to equip you with the essential knowledge and skills required to excel in the dynamic world of customer service and business process outsourcing. You will gain a solid foundation in contact centre operations, customer interactions and fundamental concepts of business process outsourcing.

Learning Outcomes

Provide effective customer service in a contact centre and/or Business Process Outsourcing centre.
Demonstrate knowledge of and use communication technology in a contact centre environment.
Capture data to track interactions.
Work effectively as a team member in a group to enhance team performance.

Target Audience

Aspiring contact centre agents and customer service representatives.
Individuals who already work as contact centre and/or BPO professionals seeking to enhance their contact centre skills for career growth.