Contact Center & Business Process Outsourcing Support

The Contact Centre & Business Outsourcing Support (CC&BPO) programme is designed to equip you with the essential knowledge and skills required to excel in the dynamic world of customer service and business process outsourcing. You will gain a solid foundation in contact centre operations, customer interactions and fundamental concepts of business process outsourcing.
$168.75

Out of stock

Out of Stock
https://omnistackconnect.omnihrc.com/product/contact-center-business-process-outsourcing-support
$168.75

Out of stock

The Contact Centre & Business Outsourcing Support (CC&BPO) programme is designed to equip you with the essential knowledge and skills required to excel in the dynamic world of customer service and business process outsourcing. You will gain a solid foundation in contact centre operations, customer interactions and fundamental concepts of business process outsourcing.

Outcomes:

  • Provide effective customer service in a contact centre and/or Business Process Outsourcing centre.
  • Demonstrate knowledge of and use communication technology in a contact centre environment.
  • Capture data to track interactions.
  • Work effectively as a team member in a group to enhance team performance.

What you will learn:

  • Team Intelligence in a Contact Centre
  • Communication in a Contact Centre
  • Processing in a Contact Centre
  • Debt Collection in a Contact Centre
  • Ethics and Negotiation in Sales

Target Audience:

  • Aspiring contact centre agents and customer service representatives.
  • Individuals who already work as contact centre and/or BPO professionals seeking to enhance their contact centre skills for career growth.