Outcomes:

• Understand the dynamics of conflict;
• Know what your role as a manager in conflict is;
• Understand yourself and how you manage conflict;
• Identify the different styles of conflict management and when to use what style;
• Understand the dynamics in teaming and how to manage the different situations;
• Apply what you have learned to practical case studies; and
• Identify and apply the six-step process to managing individual and team conflict.

What you will learn:

• What Managers Should Know
• Defining Conflict
• Constructive vs Destructive Conflict
• The Conflict Tree
• Types of Conflict
• Conflict Management Styles
• Conflict Resolution
• The Role of the Team Leader
• Managing Individual and Team Conflict
• Steps in Dealing with Conflict

Target Audience:

• Anyone with a heart to become a junior leader and would like exposure to team management learning outcomes.
• A junior manager, operating within a business, needing to further develop their team management knowledge and skills.