This course will equip you with skills on how to receive and record customer complaints and resolve complaints to meet customer’s needs and expectations.
Learning Outcomes
Understand the nature of complaints;
Know how to deal with complaints;
Know how to resolve complaints;
Look at examples of policies for handling complaints;
Know the elements of a good complaint handling system; and
Understand the importance of customer satisfaction surveys.
What you will learn:
Understand Customer Complaints
Handlings Complaints in a Calm and Professional Manner
Process for Handlings Customer Complaints
When to escalate Customer Complaints
Measuring Customer Satisfaction
Target Audience
Aspiring contact centre agents and customer service representatives.
Individuals who already work as contact centre and/or BPO professionals seeking to enhance their contact centre skills for career growth.
The Contact Centre & Business Outsourcing Support (CC&BPO) programme is designed to equip you with the essential knowledge and skills required to excel in the dynamic world of customer service and business process outsourcing. You will gain a solid foundation in contact centre operations, customer...
The Processing in a Contact Centre programme covers complains handling for contact centre professionals and stress management techniques for contact centre professionals....
Let’s Chat! We Have Team & Business Solutions Suited to Your Needs
This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish.AcceptRejectRead More
Privacy & Cookies Policy
Privacy Overview
This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are as essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Enjoy a 0% interest payment plan spread over 6 weeks or 3 paydays.
Enjoy a 0% interest payment plan spread over 6 weeks or 3 paydays.
