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Communication in a Contact Centre

R3,300.00

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Short Courses
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Description

The Communication in a Contact Centre programme is designed to foster rapport building, conflict resolution, assertive communication to create meaningful customer experiences.

Learning Outcomes

  • Process incoming and outgoing telephone calls.
  • Communicate with Customers in a Contact Centre and BPO.
  • Manage in-bound and/or out-bound calls in a Contact Centre.

Target Audience

  • Aspiring contact centre agents and customer service representatives.
  • Individuals who already work as contact centre and/or BPO professionals seeking to enhance their contact centre skills for career growth.

What You Will Learn

Contact Centre Communications

  • Short Course 1
During this Contact Centre Communications course you will learn the following:
  • The communication process
  • Communication barriers
  • Manage your personal productivity by settings goals and action plans.
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Essential Contact Centre Skills for Meaningful Customer Experience

  • Short Course 2
During this Essential Contact Centre Skills for Meaningful Customer Experience course you will learn the following:
  • Customer service and customer care principles
  • How to listen effectively and build rapport
  • Non-verbal communication
  • Creating a great value proposition
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Assertiveness for Effective Contact Centre Communication

  • Short Course 3
During this Assertiveness for Effective Contact Centre Communication course you will learn the following:
  • Defining communication styles
  • Verbal & non-verbal assertive communication
  • How to speak up for yourself to achieve the best results
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This Course is Also Featured in:

Contact Centre & Business Process Outsourcing Support
The Contact Centre & Business Outsourcing Support (CC&BPO) programme is designed to equip you with the essential knowledge and skills required to excel in the dynamic world of customer service and business process outsourcing. You will gain a solid foundation in contact centre operations, customer...
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Enjoy a
0% interest
payment plan spread over
6 weeks or 3 paydays.

Enjoy a 0% interest payment plan spread over 6 weeks or 3 paydays.

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