This course focuses on the crucial tasks and communication processes involved in handling administrative duties and follow-ups after a collections call to ensure efficient and accurate documentation and record-keeping in debt collection practices.
Learning Outcomes
Updating and maintaining of records;
Acquiring essential skills for compiling correspondence;
Compiling creditors feedback reports; and
Understanding how and why to follow-up
What you will learn:
Follow-up Action
Updating and Maintaining Debt Collection Records
Compiling Correspondence
Report Writing
Target Audience
Aspiring contact centre agents and customer service representatives.
Individuals who already work as contact centre and/or BPO professionals seeking to enhance their contact centre skills for career growth.
The Contact Centre & Business Outsourcing Support (CC&BPO) programme is designed to equip you with the essential knowledge and skills required to excel in the dynamic world of customer service and business process outsourcing. You will gain a solid foundation in contact centre operations, customer...
This Debt Collection in a Contact Centre programme explores the human behavioural side of debt collection, how to manage contact centre collections calls and fter call communication and administration in debt collection....
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Enjoy a 0% interest payment plan spread over 6 weeks or 3 paydays.
Enjoy a 0% interest payment plan spread over 6 weeks or 3 paydays.
