Contact Center & Business Process Outsourcing Support
Out of Stock
Outcomes:
- Provide effective customer service in a contact centre and/or Business Process Outsourcing centre.
- Demonstrate knowledge of and use communication technology in a contact centre environment.
- Capture data to track interactions.
- Work effectively as a team member in a group to enhance team performance.
What you will learn:
- Team Intelligence in a Contact Centre
- Communication in a Contact Centre
- Processing in a Contact Centre
- Debt Collection in a Contact Centre
- Ethics and Negotiation in Sales
Target Audience:
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Aspiring contact centre agents and customer service representatives.
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Individuals who already work as contact centre and/or BPO professionals seeking to enhance their contact centre skills for career growth.
- CC&BPOS |
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